Phoenix Rising CIO Complaints
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Phoenix Rising CIC views complaints as a valued opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
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Phoenix Rising have complimentary comments and complaints procedures in place to ensure members of the public are able to transparently give feedback to assist in continuous development and to ensure swift and amicable resolution is achieved on the occasion when we might get things wrong.
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The procedures not only allow for timely and consistent approaches to minor complaints, but also have a robust infrastructure to ensure more serious investigations are conducted appropriately, in a timely way proportionate to the complaint and in a way that ensures propriety.
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To access our complaints policy and procedure please contact - phoenixrisingcic20@gmail.com or call us on 07754976489.
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When making a formal complaint we aim to get back to you within 2 weeks of you filing your complaint, these complaints will be handled by our trustees.
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With an informal complaint please email the above email and we will then respond within a week.
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Informal complaint Those involved with the day-to-day running of Phoenix Rising CIO should aim to resolve minor issues quickly and informally, liaising with a trustee or CEO Claire Knight to agree to any appropriate action as required.
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Formal complaint where an informal resolution is not possible the complainant should be informed of their right to have a written response (where applicable) from a named person at Trustee level
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We always want to learn and grow and should you feel you need to give us honest feedback about something you are not happy about, we encourage you to talk to us and we will see where we can support you and make changes, if it is possible.
Complaints Policy
and Procedure
Complaints Procedure Policy
Complaints form.
Please get in touch.